Glossary

Explore Meshline

Products Pricing Blog Support Log In

Ready to map the first workflow?

Book a Demo

Glossary / Evaluation and implementation guide

Hallucination Detection

Hallucination detection is the set of techniques that flag AI outputs containing claims not supported by the underlying data or sources: fabricated facts, invented product details, or citations that do not exist.

Detection can run as a separate verification pass, a consistency check against retrieved sources, or confidence-based flagging before the output is used.

A practical example

Example: an agent answering product questions cites the knowledge base; any answer whose claims cannot be matched to a source document is flagged and routed to a human instead of being sent.

What to evaluate before investing

  • Ask what the detection method actually is: source-matching, a second model check, or heuristics; each catches different errors.
  • Check what happens to flagged outputs: are they blocked, rewritten, or only labeled for later review?
  • Request detection performance on your own content during the trial, since accuracy varies heavily by domain and language.

Limitations and tradeoffs

No detection method is complete; plausible but wrong claims that align with real sources can pass every check, so sampling review remains necessary.

Plan your next step with MeshLine

Connect this decision to your automation, organic marketing and customer lifecycle management. In a MeshLine demo, discuss your existing tools, the scope you need and how to measure the result.