Returns Policy

A practical example

Example: a retailer allows returns within 30 days for unworn apparel but excludes final-sale items and requires original tags. Its returns portal reads these rules and approves or rejects each request automatically.

What to evaluate before investing

• Can the vendor encode per-category rules, such as different windows for apparel versus electronics, without custom code?
• Does the portal show policy outcomes to customers before they submit a return, reducing support tickets?
• Can merchandising edit eligibility rules seasonally without a developer or a release cycle?

Limitations and tradeoffs

A strict policy reduces return volume but can suppress conversion and repeat purchases; the tradeoff between flexibility and abuse control should be tested, not assumed.