Revenue Leak

A practical example

Example: a customer's contract expires in March, but they keep using the service through July with no invoice and no renewal negotiation.

The four months of unpaid service is a leak that no sales or finance report flags, because the account looks 'active' in both systems.

What to evaluate before investing

• Can the tool reconcile active usage against active contracts to surface expired-but-active accounts?
• Does it compare quoted terms with invoiced terms to catch unapplied discounts?
• Are there alerts for contracts approaching expiry without an assigned owner?

Limitations and tradeoffs

Leak detection requires joining data across billing, CRM and product systems; a tool that only sees one of them will report a clean bill of health while leaks persist.