Agent Memory

A practical example

Example: an agent that researched an account in March recalls those findings in June when drafting follow-up for a renewed inquiry, without the rep re-entering context or re-running research.

What to evaluate before investing

• Can you inspect and edit what an agent has stored, so incorrect remembered facts can be corrected?
• Is memory scoped deliberately, for example per account or per workspace, so one customer's context does not leak into another's?
• Does memory have retention rules and expiry, so stale information does not persist indefinitely?

Limitations and tradeoffs

Tradeoff: persistent memory improves continuity but can preserve outdated or wrong information that quietly shapes later outputs. Budget for review and pruning, not just storage.