A practical example
Example: a custom lead-enrichment service reads the contact ID and fields from each request and writes results back to the platform, so a crashed instance is replaced with no data loss.
What to evaluate before investing
- Inventory which custom components hold state between calls and where that state lives.
- Ask how the platform replaces a failed instance and whether in-flight requests are retried.
- Verify session or queue data is stored externally (database, message broker) rather than in the service.
Limitations and tradeoffs
Some workflows genuinely need state, such as multi-step conversations or deduplication caches; forcing statelessness there adds complexity, so the standard applies per component, not universally.
Plan your next step with MeshLine
Connect this decision to your automation, organic marketing and customer lifecycle management. In a MeshLine demo, discuss your existing tools, the scope you need and how to measure the result.